Welcome to the Emergency Response Training & Support Services, Inc website. We provide quality emergency response training programs and resources to meet the initial and recertification needs of public safety and healthcare personnel for CPR, ACLS, PALS.  ERTSS also offers classes for CPR, AED and First Aid for the community. Click here for our course Schedule. ERTSS has been designated as a Training Center (TC) by the American Heart Association. The TC supports American Heart Association programs, Training Sites and instructors. To affiliate with the ERTSS TC, please visit the Training Center section of our website. You can also “Like Us” on Facebook

Awarded  “TOP 10″ Training Center in the Nation

  by the American Heart Association for the 2nd Consecutive Year

1040 Hwy 54 East   ( MAP )     DO NOT USE GPS!

Suite D
Fayetteville Ga 30214
770-460-9001 fax

Newnan Office    

609 Greison Trail

Suite D

Newnan, Ga 30263

Email Us

Jeff Partridge      President
Mitzi Raymond   Training Center Coordinator
Penny Hale         Certification / Credentialing
Amy Evans    TC Faculty / Instructor – BLS Programs

* Fayetteville Office Hours 8:00 – 4:30   Monday – Friday

* Newnan Office opened only during scheduled classes.


Amy Evans                  Penny Hale                   Jeff Partridge                     Mitzi Raymond



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E-Card Order Form

eCards or virtual certification cards are now available. Instructors can issue ecards at the time of class to their students. ECards are distributed to AHA Instructors by their Training Center through the AHA Instructor Network. The price of the eCards are the same as the traditional certification card now being used.
eCard Process:
1. Log on to the AHA Instructor Network and download the card user guide located in the “Additional Tools” section.  This is Important!
2. Order eCards by using the form below.
3. Once the eCards are loaded into your Instructor Network, you can issue eCards to your students.
eCard Order Form
  • Please complete the form below to order your eCards. If you need to order more than one type eCard, please use sections 2 & 3 as needed. Once we receive your eCard order and have processed your payment, we will load the eCards onto your AHA Instructor Network Account.
  • eCard Section 1
  • eCard Section 2 ( if needed )
  • eCard Section 3 ( if needed )
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Online Roster

The New Online Roster is active. Please Follow These Instructions.

1. Visit the Instructor Area page for instructions and to Register Your Account. Your account
must be approved by ERTSS before you can access The Online Roster.

2. READ The Instructor Portal / Online Roster USER GUIDE

3. If You Have Completed your Instructor Registration and have been approved,
Click to Login to your  

Required!  Update all your Personal Info once inside the Instructor Portal under the “Your Information” tab

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ERTSS Instructor Area

Welcome to the New ERTSS Instructor Portal. Once you have access, this tool will allow you to complete several tasks Including:

  • Submit Course Rosters Online and pay for certification cards.
  • View how many courses you have taught.
  • View past course information including Date, Location, Type Course and students.
  • Review your AHA Instructor Status.
  • Update your Account Information: Phone, email, address, etc. ( Required )

Before you can access this tool, you will need to register and READ the User Guide. This is NOT the AHA Instructor Network.

Please complete the form below to register your ERTSS Online Instructor Account.
Approvals are not instant. ERTSS Staff must update your info before the account is approved. Approvals are processed M-F  8am-4:30 pm.

Once approved, please login and review / update your information under the “Your Information” Tab


ERTSS Instructor Username / Password Registration
  • Please complete the form below to register your Instructor Account. Your username will be your email address. Please select a Password. Once you submit this information and it is approved, please login and update your Instructor information.


Once you have submitted your registration and it has been approved, you will be able to login to the  Instructor Portal.

!!!!!   IMPORTANT…..Read the User Guide below before using the Online Roster.

Once you login; Your 1st action is to update your information: Address, Phone Number(s), etc. Do this under the “Your Information” tab



Instructor Area / Online Roster User Guide


ERTSS Instructor Portal/Online Roster

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Instructor Updates

All ERTSS affiliated AHA Instructor certifications will expire July 1st, 2015. We will be conducting Update classes starting in March through June of 2015.

Any Instructor affiliated with ERTSS must attend one of these updates and also teach a minimum of 4 courses in the 2013-2015 certification period in order to receive their updated Instructor certification card for 2015-2017. Anyone not meeting these criteria will not be eligible for recertification as an Instructor.  

We Have Completed All The Scheduled Instructor Update Classes Here at ERTSS for the 2015-2017 cycle. If you did not attend an Update, then your Instructor Certification has expired.
If your 2013-2015 Instructor Certification has Expired, please complete the Online Update here on our website to ReNew your Instructor Certification.

Late Instructor Update

    Instructor Update Schedule:

 MARCH 2015
Scheduled: Mar 11, 2015, 9:00 AM to 11:00 AM Location:ERTSS
Scheduled: Mar 18, 2015, 9:00 AM to 11:00 AM Location: ERTSS
Scheduled: Mar 27, 2015, 9:00 AM to 11:00 AM Location: ERTSS
APRIL 2015
Scheduled: Apr 8, 2015, 9:00 AM to 11:00 AM Location: ERTSS – FULL
Scheduled: Apr 17, 2015, 9:00 AM to 11:00 AM Location: ERTSS – FULL
Scheduled: Apr 17, 2015, 1:00 PM to 3:00 PM Location: ERTSS – FULL
Scheduled: Apr 23, 2015, 9:00 AM to 11:00 AM Location: ERTSS – FULL
Scheduled: Apr 23, 2015, 1:00 PM to 3:00 PM Location: ERTSS – FULL
Scheduled: Apr 29, 2015, 1:00 PM to 3:00 PM Location: ERTSS – FULL
MAY 2015
Scheduled: May 15, 2015, 9:00 AM to 11:00 AM  Location: ERTSS – FULL
Scheduled: May 15, 2015, 1:00 PM to 3:00 PM     Location: ERTSS – FULL
Scheduled: May 21, 2015, 9:00AM to 11:00 AM   Location: ERTSS – FULL

June 2015

Scheduled: June 3, 2015, 9:00 AM to 11:00 AM   Location: ERTSS – FULL
Scheduled: June 5, 2015, 9:00 AM to 11:00 AM Location: ERTSS – FULL
Scheduled: June 10, 2015, 9:00 AM to 11:00 AM Location: ERTSS – FULL
Scheduled: June 10, 2015, 1:00 PM to 3:00 PM Location: ERTSS – FULL
Scheduled: June 12, 2015, 9:00 AM to 11:00 AM Location: ERTSS – FULL
Scheduled: June 12, 2015, 1:00 PM to 3:00 PM Location: ERTSS – FULL


Scheduled: June 19, 2015, 9:00 AM to 11:00 AM Location: ERTSS – FULL
Scheduled: June 19, 2015, 1:00 PM to 3:00 PM Location: ERTSS – FULL
Scheduled: June 26, 2015, 9:00 AM to 11:00 AM Location: ERTSS – FULL

Scheduled: June 26, 2015, 1:00 PM to 3:00 PM Location: ERTSS – FULL
Scheduled: June 29 ,2015, 9:00 AM to 11:00 AM Location: ERTSS
Scheduled: June 29, 2015,1:00 PM to 3:00 PM Location: ERTSS

Please call the ERTSS Office to register and reserve your seat.


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Late Instructor Update

ALL ERTSS Affiliated Instructor Cards Expired on July 1st 2015. To receive an Instructor Card for the 2015-2017 cycle, you must have attended one of the updates that were scheduled March, April, May & June of 2015.

If you did not attend a scheduled Instructor Update, then your Instructor Certification has expired.
To assist, we offer a Late Instructor Update to our Instructors for a brief period of time. There is a fee associated with Late Instructor Updates. If you do not complete the Late Instructor Update, then you will lose your Instructor Certification.
To Re-New your Instructor Certification, click on the link below and follow the instructions.

Please click on this link to view the Online Version of the Instructor Update.


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New TC Coordinator

I am happy to announce that Mitzi Raymond has been promoted to the TC Coordinator position for ERTSS. Mitzi has served as Office Manager for the last 5 years. Some of you may remember when we started ERTSS and I ran the company from a home office. We then moved to our first office on North Park Drive. We were at that location for a couple of years and then moved to our current location in August of 2005. Mitzi has been with me since 2005 and is ready for her new role as TC Coordinator for ERTSS. Along with Mitzi, Penny Hale and Amy Evans have shaped ERTSS Training Center into what it is today; a Nationally recognized Training Center for the American Heart Association. Please join me in congratulating Mitzi, Penny and Amy on a job well done.

I will be focusing my time and efforts on business development and new opportunities for ERTSS  as we continue to grow as a company.

Jeff Partridge



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BLS for Prehospital Providers Course

NEW BLS for Prehospital Providers Course will be available Wednesday, July 23, 2014 from our AHA Distributors. Course materials will include:
– 90-1433 BLS for Prehospital Online Portion (special code required for purchase by AHA US TC Coordinators)
– 90-1085 BLS for Prehospital Providers Instructor Packet
– 90-1086 BLS for Prehospital Providers DVA
– 90-1087 BLS for Prehospital Providers Instructor Supplement

The BLS for Prehospital Providers Course, specifically designed to meet the needs of the EMS market. Consisting of both online and classroom components, this course leverages the “flipping the classroom” educational trend. A combination of online and in-classroom training improves the learning experience and provides greater flexibility for students and Instructors, while still delivering hands-on-instruction that is shown to enhance performance and improve outcomes in the field.

Successful completion of this course includes both an online portion and a classroom-based, BLS Instructor-led portion. Students must complete the online portion, including passing the online exam with a score of 84% or higher, before attending the classroom portion.

Even though this course is tailored for prehospital providers, this course covers the same objectives as the BLS for Healthcare Providers, and successful completion results in a BLS for Healthcare Providers course completion card.

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eLearning Courses


215979_logo_final                         AHA TC Logo

The American Heart Association has many training options available to help you become certified as well as many Continuing Ed CME / CEU unit credit online programs.
Although you may find many web based programs that offer CPR and the ability to print out a card, the only way you can receive an American Heart Association certification card is to use their program(s) and complete a skills check off  by an AHA Instructor.

To purchase your eLearning Course, contact ERTSS at 770-716-1404

CERTIFICATION COURSES  ( Price Includes Skills Check-off )
Heartsaver CPR AED Online Part 1          $50
BLS for Healthcare Providers Online Part 1   $65
HeartCode ACLS Part 1      $160
HeartCode PALS Part 1      $160

CONTINUING ED ( No Skills Check Required )
Learn Rhythm Adult       $50
Learn Rapid STEMI ID  $50

INSTRUCTOR Prerequisites
BLS Instructor Essentials    $40

We will provide you with a Key Code

Go to to activate your Key Code and start your eLearning Course

Once you complete the program of your choice, call us to schedule an appointment for your Skills Check-off. Bring your Certificate of Completion (Part One ) with you to your skills check-off. Once complete, you will receive your AMerican Heart Association Certification Card for the course you completed.

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Instructor Photo I.D Cards

ERTSS is now offering to our instructors, Photo ID cards. These ID Cards have both the ERTSS and American Heart Association TC logo’s along with your Photo, Instructor qualifications ( Heartsaver, BLS, ACLS, PALS )  and your AHA Instructor ID Number. Photo ID cards will not be issued until you have completed your 2013 AHA Instructor Update.

Instructor Photo ID Cards are $12 and include either a lanyard or clip-on attachment. Please contact us for an appointment to get your ERTSS Instructor Photo ID card.

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