Welcome to the Emergency Response Training & Support Services, Inc website. We provide quality emergency response training programs and resources to meet the initial and recertification needs of public safety and healthcare personnel for CPR, ACLS, PALS.  ERTSS also offers classes for CPR, AED and First Aid for the community. Click here for our course Schedule. ERTSS has been designated as a Training Center (TC) by the American Heart Association. The TC supports American Heart Association programs, Training Sites and instructors. To affiliate with the ERTSS TC, please visit the Training Center section of our website. You can also “Like Us” on Facebook

 ERTSS Offices will be closed Friday July 3rd


ERTSS Office Will Be Closed Wed July 9th for System Software Upgrades.  

Awarded  “TOP 10″ Training Center in the Nation

  by the American Heart Association for the 2nd Consecutive Year

1040 Hwy 54 East   ( MAP )     DO NOT USE GPS!

Suite D
Fayetteville Ga 30214
770-460-9001 fax

images   Newnan Office    images

609 Greison Trail

Suite D

Newnan, Ga 30263

Email Us

Jeff Partridge      President
Mitzi Raymond   Training Center Coordinator
Penny Hale         Certification / Credentialing
Amy Evans    TC Faculty / Instructor – BLS Programs

* Fayetteville Office Hours 8:00 – 4:30   Monday – Friday

* Newnan Office opened only during scheduled classes.


Amy Evans                  Penny Hale                   Jeff Partridge                     Mitzi Raymond



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ERTSS Instructor Area

Welcome to the New ERTSS Instructor Portal. Once you have access, this tool will allow you to complete several tasks Including:

  • Submit Course Rosters Online and pay for certification cards.
  • View how many courses you have taught.
  • View past course information including Date, Location, Type Course and students.
  • Review you AHA Instructor Status.
  • Update your Account Information: Phone, email, address, etc.

Before you can access this tool, you will need to register.

Please complete the form below to register your ERTSS Online Instructor Account.

Once approved, please login and review / update your information.

We plan on opening the ERTSS Instructor Portal on

Wednesday, July 15th.

ERTSS Instructor Username / Password Registration
  • Please complete the form below to register your Instructor Account. Your username will be your email address. Please select a Password. Once you submit this information and it is approved, please login and update your Instructor information.


Once you have submitted your registration and it has been approved, you will be able to login to the  Instructor Portal. Your 1st action is to update your information: Address, Phone Number(s), etc.  Our current plan is to open the Instructor Portal / Online Roster Tool on July 15.


ERTSS Instructor Portal

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Instructor Updates

All ERTSS affiliated AHA Instructor certifications will expire July 1st, 2015. We will be conducting Update classes starting in March through June of 2015.

Any Instructor affiliated with ERTSS must attend one of these updates and also teach a minimum of 4 courses in the 2013-2015 certification period in order to receive their updated Instructor certification card for 2015-2017. Anyone not meeting these criteria will not be eligible for recertification as an Instructor.  

We Have Completed All The Scheduled Instructor Update Classes Here at ERTSS for the 2015-2017 cycle. If you did not attend an Update, then your Instructor Certification has expired.
If your 2013-2015 Instructor Certification has Expired, please complete the Online Update here on our website to ReNew your Instructor Certification.

Online Instructor Update

    Instructor Update Schedule:

 MARCH 2015
Scheduled: Mar 11, 2015, 9:00 AM to 11:00 AM Location:ERTSS
Scheduled: Mar 18, 2015, 9:00 AM to 11:00 AM Location: ERTSS
Scheduled: Mar 27, 2015, 9:00 AM to 11:00 AM Location: ERTSS
APRIL 2015
Scheduled: Apr 8, 2015, 9:00 AM to 11:00 AM Location: ERTSS – FULL
Scheduled: Apr 17, 2015, 9:00 AM to 11:00 AM Location: ERTSS – FULL
Scheduled: Apr 17, 2015, 1:00 PM to 3:00 PM Location: ERTSS – FULL
Scheduled: Apr 23, 2015, 9:00 AM to 11:00 AM Location: ERTSS – FULL
Scheduled: Apr 23, 2015, 1:00 PM to 3:00 PM Location: ERTSS – FULL
Scheduled: Apr 29, 2015, 1:00 PM to 3:00 PM Location: ERTSS – FULL
MAY 2015
Scheduled: May 15, 2015, 9:00 AM to 11:00 AM  Location: ERTSS – FULL
Scheduled: May 15, 2015, 1:00 PM to 3:00 PM     Location: ERTSS – FULL
Scheduled: May 21, 2015, 9:00AM to 11:00 AM   Location: ERTSS – FULL

June 2015

Scheduled: June 3, 2015, 9:00 AM to 11:00 AM   Location: ERTSS – FULL
Scheduled: June 5, 2015, 9:00 AM to 11:00 AM Location: ERTSS – FULL
Scheduled: June 10, 2015, 9:00 AM to 11:00 AM Location: ERTSS – FULL
Scheduled: June 10, 2015, 1:00 PM to 3:00 PM Location: ERTSS – FULL
Scheduled: June 12, 2015, 9:00 AM to 11:00 AM Location: ERTSS – FULL
Scheduled: June 12, 2015, 1:00 PM to 3:00 PM Location: ERTSS – FULL


Scheduled: June 19, 2015, 9:00 AM to 11:00 AM Location: ERTSS – FULL
Scheduled: June 19, 2015, 1:00 PM to 3:00 PM Location: ERTSS – FULL
Scheduled: June 26, 2015, 9:00 AM to 11:00 AM Location: ERTSS – FULL

Scheduled: June 26, 2015, 1:00 PM to 3:00 PM Location: ERTSS – FULL
Scheduled: June 29 ,2015, 9:00 AM to 11:00 AM Location: ERTSS
Scheduled: June 29, 2015,1:00 PM to 3:00 PM Location: ERTSS

Please call the ERTSS Office to register and reserve your seat.


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Online Instructor Update

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New TC Coordinator

I am happy to announce that Mitzi Raymond has been promoted to the TC Coordinator position for ERTSS. Mitzi has served as Office Manager for the last 5 years. Some of you may remember when we started ERTSS and I ran the company from a home office. We then moved to our first office on North Park Drive. We were at that location for a couple of years and then moved to our current location in August of 2005. Mitzi has been with me since 2005 and is ready for her new role as TC Coordinator for ERTSS. Along with Mitzi, Penny Hale and Amy Evans have shaped ERTSS Training Center into what it is today; a Nationally recognized Training Center for the American Heart Association. Please join me in congratulating Mitzi, Penny and Amy on a job well done.

I will be focusing my time and efforts on business development and new opportunities for ERTSS  as we continue to grow as a company.

Jeff Partridge



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BLS for Prehospital Providers Course

NEW BLS for Prehospital Providers Course will be available Wednesday, July 23, 2014 from our AHA Distributors. Course materials will include:
– 90-1433 BLS for Prehospital Online Portion (special code required for purchase by AHA US TC Coordinators)
– 90-1085 BLS for Prehospital Providers Instructor Packet
– 90-1086 BLS for Prehospital Providers DVA
– 90-1087 BLS for Prehospital Providers Instructor Supplement

The BLS for Prehospital Providers Course, specifically designed to meet the needs of the EMS market. Consisting of both online and classroom components, this course leverages the “flipping the classroom” educational trend. A combination of online and in-classroom training improves the learning experience and provides greater flexibility for students and Instructors, while still delivering hands-on-instruction that is shown to enhance performance and improve outcomes in the field.

Successful completion of this course includes both an online portion and a classroom-based, BLS Instructor-led portion. Students must complete the online portion, including passing the online exam with a score of 84% or higher, before attending the classroom portion.

Even though this course is tailored for prehospital providers, this course covers the same objectives as the BLS for Healthcare Providers, and successful completion results in a BLS for Healthcare Providers course completion card.

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eLearning Courses


215979_logo_final                         AHA TC Logo

The American Heart Association has many training options available to help you become certified as well as many Continuing Ed CME / CEU unit credit online programs.
Although you may find many web based programs that offer CPR and the ability to print out a card, the only way you can receive an American Heart Association certification card is to use their program(s) and complete a skills check off  by an AHA Instructor.

To purchase your eLearning Course, contact ERTSS at 770-716-1404

CERTIFICATION COURSES  ( Price Includes Skills Check-off )
Heartsaver CPR AED Online Part 1          $50
BLS for Healthcare Providers Online Part 1   $65
HeartCode ACLS Part 1      $160
HeartCode PALS Part 1      $160

CONTINUING ED ( No Skills Check Required )
Learn Rhythm Adult       $50
Learn Rapid STEMI ID  $50

INSTRUCTOR Prerequisites
BLS Instructor Essentials    $40

We will provide you with a Key Code

Go to to activate your Key Code and start your eLearning Course

Once you complete the program of your choice, call us to schedule an appointment for your Skills Check-off. Bring your Certificate of Completion (Part One ) with you to your skills check-off. Once complete, you will receive your AMerican Heart Association Certification Card for the course you completed.

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E-Cards now available

eCards & eBooks are here!
eCards or virtual certification cards are now available. Instructors can issue ecards at the time of class to their students. ECards are distributed to AHA Instructors by their Training Center through the AHA Instructor Network. The price of the eCards are the same as the traditional certification card now being used. Log on to the AHA Instructor Network and download the card user guide located in the “Additional Tools” section. Contact us here at ERTSS if you have any questions.
AHA eBooks
The AHA eBooks Store is now available at In response to many customers and volunteer requests, the AHA has created an additional way to distribute lifesaving information. These eBooks are electronic versions of AHA’s course manuals and reference materials and provide an alternative to AHA’s printed materials.
AHA eBooks: Guidance for TCs and Instructors:
Like printed manuals, each eBook is for use by a single student before, during and after class, and TCCs are responsible for making sure that every student has a book or eBook for use before, during and after class.
The AHA encourages TCCs and/or Instructors to work to amend any policies disallowing electronic devices in classrooms so that eBooks may be used in classroom settings. We understand that certain training facilities may not have Internet/Wi-F access, the AHA is also advising students, via a message on the eBooks Store, to please check with their TC/Instructor prior to purchasing eBooks to ensure that devices are allowed and supported in the classrooms.
Please note: if Internet/Wi-Fi access is not available, students may be advised to use an off-line reader to access their eBook(s) during class. For more information on this options, please see the eBooks Store FAQ at
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The AHA has released  NEW ACLS EXAMS effective Wednesday July 24th.

The New Exams are versions C & D. These replace versions A & B, which were compromised.

This change is effective Immediately. Please discard versions A & B of the ACLS Exam

All ACLS Instructors must contact the Training Center via email and request the New ACLS Exam package.


·  Written exams are secure items and are NEVER to be posted on ANY website, whether public or private, through a
learning management system or Intranet.
·  Written exams are ONLY distributed to the AHA Training Center Coordinator of record at each Training Center. AHA WILL NOT provide exams to Instructors or Training Center Faculty members. If inquiries are received by Instructors or Faculty, AHA will direct them to contact their TCC.  
·  The TCC is responsible for distributing exams to ACLS Instructors and ACLS Training Center Faculty members aligned with their Training Center. Training Centers may issue exams in the original and complete “Adobe PDF format” via electronic communication (e.g., email).
·  Written exams may be copied as needed for conducting courses. However, please be sure to follow the policy concerning exam distribution, as outlined in the Program Administration Manual.
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TC Faculty Update News

ERTSS Will Be Making New TC Faculty Appointments for the 2013-2015 Recert Cycle.

We now have New Training Center Faculty  materials used to teach the New Instructor Program Format.
This information includes:
  • New TC Faculty Guides
  • New Video Support for Instructor Courses
  • New Instructor Course Exams
  • Information on the New “Essentials” Programs
Click Here To View The AHA Memo Regarding Requirements for New Instructor Courses

ALL Instructor Programs Must  Follow The New Process Starting September 1, 2013

Current ERTSS TC Faculty Members Must Attend Update Before Teaching Instructor Courses With The New Materials.
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