FAQ’s – Instructor

You will need to email the Training Center Coordinator, Mitzi Raymond (www.mitzi@ertss.com ) to request Exams(s) for the disciplines you teach. She will verify your instructor /affiliation status and reply with the requested exams.

• To login to the ERTSS Instructor Area Portal, you will need to have a user name and password.  Your username will be the email address you have on file with ERTSS.  You will need to create a password (web access code) 10 characters or less.  To register your username (email address) and password (web access code) you will need to complete the Registration Form on the ERTSS website located on the ERTSS Instructor Area.  Once you have registered your username and password, it must be approved by ERTSS before you have access.  Once you have been approved, you can login to complete the Online Course Roster.  It is user friendly just enter the required information.
• Course Group - If you are teaching a group of employees from a worksite, the course group may be Dr. Jones office staff.
• Course Location - City and State.
• Course Date and Time
• Comments Section - allows you to provide notes regarding the class as needed.  If you taught a Heartsaver Course use the box for the correct CPR options, for example would be Adult only, CPR or adult, child and infant taught. 
• Instructor - enter your first name, last name and email address. If you have other Instructors assisting click on “Add Instructor”
• Student Information - type first name, last name, student’s personal email address (eCards cannot be issued to the employer’s, instructor’s or the same email address for a group of students) If the student does not have a personal email address, enter noemail@ertss.com. Test scores are required for BLS, ACLS, PALS, Pears Courses.  Only students who pass will receive certification eCard(s).  Passing score is 84% or higher.  To add another student, click on the “Add Student” button and complete the student information. Each time you click on “Add Student” the system will add another eCard price to the total.  If you accidently click on “Add Student” and there are no more student names to add, click on “Remove Student” to delete.
• Payment – will calculate the total for you. Review the payment summary box for accuracy.
• Payment Mode - enter your Name, Address and email. Then click on "Payment Type" and a drop down menu will appear. Select credit card or debit card or PO/Invoice ( for pre approved PO/Invoice accounts ). Click on submit and the Online Roster and payment will be processed. Only click 1 time and allow the system time to process. This may take several seconds to complete. Clicking on the submit button multiple times will result in multiple charges to your credit card.
• You will receive an email confirmation that your Online Roster has been sent to ERTSS for eCard processing.  ERTSS will issue the eCard(s) to your students for you.

There are (2) ways to secure eCards for your students:  eCard Store or the Online Roster

• If you choose to issue eCards directly to your students, use the eCard Store located on our website to order eCards.  The eCard Store is located on the Top Menu. You will need to create an Instructor Account to access the eCard Store.  Once you have access and select the eCards that you need, follow the prompts to order eCards. Once the order is complete, we will load your eCards into your AHA Atlas Account.  Login to your AHA Atlas Account and issue the eCard(s) directly to your student(s).  You are required to submit a copy of each of your completed Course Rosters to ERTSS within 3 days of the course completion.

• If you choose to have ERTSS issue the eCard(s) to your students, the Online Roster is located on our website, on the right hand side under the heading AHA Instructor Resources.  Create an account, then you can complete the Online Roster. ERTSS will issue the ecards directly to your students for you.  

There is an eCard Help Page on our website under the Heading eCard Resources if you need assistance.
You can always call the ERTSS office and we will assist you with either of the above processes.

• Login to your AHA Atlas Account (not ERTSS) http://www.atlas.heart.org. Once you are logged in, at the Dashboard you will see “Welcome and your name”.  

• Under your name on the left side you will select “eCards”.   This will bring you to your eCard inventory. Above your inventory there will be a miniature red and white card and next to it is “Manage eCards”. Hover over “Manage eCards” and it will pull up a drop down menu.  Scroll down to “Assign to Students”.  (If you need assistance there is a Video Tutorial and a Step by Step Guide).
• You will fill in the course you taught, your inventory source will be “my instructor inventory”, training center will be Emergency Response Training and Support Services”, and the instructor will be you.
• On the right of the information you just entered it will show your available eCards quantity.  In the blank box below type in the number you wish to issue.  After you enter your quantity you will click “Submit”.
• The next screen you will put in the course date you taught the class, the student’s first and last name and their email address. (Each eCard must be assigned to the student’s personal email.  AHA will not allow eCards to be issued to the employer’s email or an instructor’s email.  If the student does not have a personal email, enter noemail@ertss.com 
• After you have entered all the information you will click “continue” then it will bring you to a confirmation screen.  This will allow you to double check all the information and make corrections if necessary.  Click the “finish” button to submit.
• Students will receive an email from eCards@heart.org for them to click on a link to claim their eCard(s).  If the student used noemail@ertss.com they will claim their eCard at www.heart.org/cpr/mycards 

If you need additional help there is a video to walk you through the process on our website under “eCard Resources” and click on “eCard Help Page”.  There is also a step by step tutorial on you Atlas Account.

Login to your AHA Atlas Account (not ERTSS) http://www.atlas.heart.org. You will need to remember your username and password. Once you are logged in, at the Dashboard you will see “Welcome and your name”.  

Under your name on the left side you will select “eCards”.   You will see a miniature red and white card and next to it is “Manage eCards”.  Hover over “Manage eCards” and it will pull up a drop down menu.  Scroll down to “Search eCards” and click on it.  The next screen will bring to a box to enter information.   We have worked with the system long enough to know if you fill in all the boxes it will not pull up the information.  A quick way to search the eCard(s) issued to your student is to click on the box “Select eCard Status” and it will pull up a drop down menu. Select from the options available and click on search. As an Instructor you should periodically click on “Sent” in the “Select eCard Status” box and it will show any student that has not claimed their eCard(s). Contact that student and verify their email address and resend the eCard. Emphasize the importance of them claiming their eCard. AHA  states if the student has not claimed their eCard, they are not considered certified and their employer cannot verify their certification.

An AHA Instructor can make the correction if the student has not claimed their eCards.  If the student claimed their eCard(s) and corrections need to be made, contact ERTSS and we will make the correction.  

Login to your AHA Atlas Account (not ERTSS) http://www.atlas.heart.org. You will need to remember your username and password. Once you are logged in, at the Dashboard you will see “Welcome and your name”.  

• Under your name on the left side you will select “eCards”.   You will see a miniature red and white card and next to it is “Manage eCards”.  
• Hover over “Manage eCards” and it will pull up a drop down menu.  
• Scroll down to “Search eCards” and click on it.  
• The next screen will bring to a box to enter information.   We have worked with the system long enough to know if you fill in all the boxes it will not pull up the information.  Type in the student’s last name as it was originally entered.  Click on the pencil in the Edit box. 
• The next screen will allow you to correct the spelling or the email address. 
• Click on Save Changes and the Go Back button
• Click on Email in the Resend Box. 

Also an Instructor cannot Reassign an eCards.  The eCard belongs to the student and cannot be reassigned by the instructor simply because they have not yet claimed it. 

Under no circumstances should an instructor reassign a previously issued eCard to another student. If this is done, the original student still has the ability and legal right to claim their eCard that the instructor originally sent to their email address. When the original student attempts to claim their eCards, they will find their eCard has another name assigned to it. 

Remember, reassigning an already issued eCard is considered theft as you are taking the property of a student and giving it to another.  If you notice that a student has not claimed their eCard, simply remind them to do so.