FAQ’s

Heartsaver is a community level course.  It is geared towards anyone with little or no medical training who needs a course completion card for their job, i.e. daycare workers, church staff, gym staff or instructor) Anyone who wants to be prepared for an emergency in any setting. 

BLS is the medical level of CPR for healthcare professionals.  It is geared towards pre-hospital providers, like EMT's, paramedics, fire fighters and if you work in a hospital/clinical environment.

Check with your employer or school to ensure you are selecting the correct course.

At the home page hover over AHA courses and select which course you need from the drop down menu. Then select the date that works best for you and click on it.  It will pull up the registration page.  Complete the Booking Section to register.

At the home page Top Menu, hover over AHA eLearning Courses. Scroll down to the course you need and click on it. It will pull up the AHA eLearning page. Select, purchase and complete the Online Course.  Complete the survey and print out the Certificate of Completion. You will then to schedule a skills practice/check off with an AHA Instructor and pass the skills portion to receive an American Heart Association Certification eCard. There is a separate fee for the Skills Check off at ERTSS.  The certification eCard is included in this fee.

Once you have completed the Online eLearning Course through the American Heart Association, you can schedule a Skills Check Off. Go to our website At the home page Top Menu, select Schedule Skills Check off and click on it.  Scroll down to Skills Check off Appointments and click inside the box and it will pull up a drop down menu.  Select they type skills check off, the date and time. Time options will appear once you have selected the type of Skills Check Off. Complete the registration form and submit. Bring the American Heart Association Certificate of Completion for the Online portion of your program to ERTSS. All Skills Check Offs are conducted at the ERTSS Office in Fayetteville, GA. There is a fee for the Skills Check Off at ERTSS. The Certification eCard is included in this fee.

Login to your laptop or computer using Google Chrome as your search engine.  You will receive an email from eCards@heart.org with a link inviting you to claim your eCard.  If you do not see the email, check your junk or spam folder. The link within the email will direct you to the student profile with your first name, last name and email address, eCard Code, AHA Instructor name and Training Center information.  Check that the information is correct. Once you have confirmed that your information is accurate, you will set up a security question and answer to access your eCard in the future.

After setting up your security question and answer, accept the terms and conditions of the site and click submit. You will be directed to fill out a brief survey about the AHA course you just completed.  Your answers to these questions will help improve the quality of future AHA trainings. After you complete the survey, your eCard will be displayed. You will have 3 options to view or print it.

If you don’t see the link in your email, you can claim your eCard online at www.heart.org/cpr/mycards  You will enter your first and last name and your email address.  You can also claim your eCard by text (Text “eCards” to 51736) you must have provided your mobile number when you signed in on the course roster at the class.

You will need to email Mitzi requesting the Exams(s) for the disciplines you teach at www.mitzi@ertss.com 

• To login to the ERTSS Instructor Area Portal, you will need to have a user name and password.  Your username will be the email address you have on file with ERTSS.  You will need to create a password (web access code) 10 characters or less.  To register your username (email address) and password (web access code) you will need to complete the Registration Form on the ERTSS website located on the ERTSS Instructor Area.  Once you have registered your username and password, it must be approved by ERTSS before you have access.  Once you have been approved, you can login to complete the Online Course Roster.  It is user friendly just enter the required information.
• Course Group - If you are teaching a group of employees from a worksite, the course group may be Dr. Jones office staff.
• Course Location - City and State.
• Course Date and Time
• Comments Section - allows you to provide notes regarding the class as needed.  If you taught a Heartsaver Course use the box for the correct CPR options, for example would be Adult only, CPR or adult, child and infant taught. 
• Instructor - enter your first name, last name and email address. If you have other Instructors assisting click on “Add Instructor”
• Student Information - type first name, last name, student’s personal email address (eCards cannot be issued to the employer’s, instructor’s or the same email address for a group of students) If the student does not have a personal email address, enter noemail@ertss.com. Test scores are required for BLS, ACLS, PALS, Pears Courses.  Only students who pass will receive certification eCard(s).  Passing score is 84% or higher.  To add another student, click on the “Add Student” button and complete the student information. Each time you click on “Add Student” the system will add another eCard price to the total.  If you accidently click on “Add Student” and there are no more student names to add, click on “Remove Student” to delete.
• Payment – will calculate the total for you. Review the payment summary box for accuracy.
• Payment Mode - enter your Name, Address and email. Then click on "Payment Type" and a drop down menu will appear. Select credit card or debit card or PO/Invoice ( for pre approved PO/Invoice accounts ). Click on submit and the Online Roster and payment will be processed. Only click 1 time and allow the system time to process. This may take several seconds to complete. Clicking on the submit button multiple times will result in multiple charges to your credit card.
• You will receive an email confirmation that your Online Roster has been sent to ERTSS for eCard processing.  ERTSS will issue the eCard(s) to your students for you.

There are (2) ways to purchase eCards:  eCard Order Form or the Online Roster

• If you choose to issue eCards directly to your students, use the eCard Order Form located on our website.  The eCard Order Form is located on the right hand side under the heading eCard Resources.  Select the last option eCard Order Form.  Complete the eCard Order Form. You will need to call with a credit card or keep a credit card on file.  Once we have received and processed your payment, we will load the eCards into your American Heart Association Instructor Network Account where you login to your Instructor Network Account and issue the eCard(s) directly to your student(s). 

• If you choose to have ERTSS issue the eCard(s) to your students, the Online Roster is located on our website, on the right hand side under the heading AHA Instructor Resources.  There is an additional .25¢ fee per eCard(s).  

There is an eCard Help Page on our website under the Heading eCard Resources if you need assistance. 

• Login to your AHA Instructor Network Account (not ERTSS) http://www.ahainstructornetwork.org/ Once you are logged in, at the Dashboard you will see “Welcome and your name”.  

• Under your name on the left side you will select “eCards”.   This will bring you to your eCard inventory. Above your inventory there will be a miniature red and white card and next to it is “Manage eCards”. Hover over “Manage eCards” and it will pull up a drop down menu.  Scroll down to “Assign to Students”.  (If you need assistance there is a Video Tutorial and a Step by Step Guide).
• You will fill in the course you taught, your inventory source will be “my instructor inventory”, training center will be Emergency Response Training and Support Services”, and the instructor will be you.
• On the right of the information you just entered it will show your available eCards quantity.  In the blank box below type in the number you wish to issue. (Do not upload the student list because it has issues) After you enter your quantity you will click “Submit” (Only enter 5 or 6 at a time because it will time you out).
• The next screen you will put in the course date you taught the class, the student’s first and last name and their email address. (Each eCard must be assigned to the student’s personal email.  AHA will not allow eCards to be issued to the employer’s email or an instructor’s email.  If the student does not have a personal email, enter noemail@ertss.com 
• After you have entered all the information you will click “continue” then it will bring you to a confirmation screen.  This will allow you to double check all the information and make corrections if necessary.  Click the “finish” button to submit.
• Students will receive an email from eCards@heart.org for them to click on a link to claim their eCard(s).  If the student used noemail@ertss.com they will claim their eCard at www.heart.org/cpr/mycards 

If you need additional help there is a video to walk you through the process on our website under “eCard Resources” and click on “eCard Help Page”.  There is also a step by step tutorial on AHA Instructor Network.

Login to your AHA Instructor Network Account (not ERTSS) http://www.ahainstructornetwork.org/ You will need to remember your username and password. Once you are logged in, at the Dashboard you will see “Welcome and your name”.  

Under your name on the left side you will select “eCards”.   You will see a miniature red and white card and next to it is “Manage eCards”.  Hover over “Manage eCards” and it will pull up a drop down menu.  Scroll down to “Search eCards” and click on it.  The next screen will bring to a box to enter information.   We have worked with the system long enough to know if you fill in all the boxes it will not pull up the information.  A quick way to search the eCard(s) issued to your student is to click on the box “Select eCard Status” and it will pull up a drop down menu. Select from the options available and click on search. As an Instructor you should periodically click on “Sent” in the “Select eCard Status” box and it will show any student that has not claimed their eCard(s). Contact that student and verify their email address and resend the eCard. Emphasize the importance of them claiming their eCard. AHA  states if the student has not claimed their eCard, they are not considered certified and their employer cannot verify their certification.

An AHA Instructor can make the correction if the student has not claimed their eCards.  If the student claimed their eCard(s) and corrections need to be made, contact ERTSS and we will make the correction.  

Login to your AHA Instructor Network Account (not ERTSS) http://www.ahainstructornetwork.org/ You will need to remember your username and password. Once you are logged in, at the Dashboard you will see “Welcome and your name”.  

• Under your name on the left side you will select “eCards”.   You will see a miniature red and white card and next to it is “Manage eCards”.  
• Hover over “Manage eCards” and it will pull up a drop down menu.  
• Scroll down to “Search eCards” and click on it.  
• The next screen will bring to a box to enter information.   We have worked with the system long enough to know if you fill in all the boxes it will not pull up the information.  Type in the student’s last name as it was originally entered.  Click on the pencil in the Edit box. 
• The next screen will allow you to correct the spelling or the email address. 
• Click on Save Changes and the Go Back button
• Click on Email in the Resend Box. 

Also an Instructor cannot Reassign an eCards.  The eCard belongs to the student and cannot be reassigned by the instructor simply because they have not yet claimed it. 

Under no circumstances should an instructor reassign a previously issued eCard to another student. If this is done, the original student still has the ability and legal right to claim their eCard that the instructor originally sent to their email address. When the original student attempts to claim their eCards, they will find their eCard has another name assigned to it. 

Remember, reassigning an already issued eCard is considered theft as you are taking the property of a student and giving it to another.  If you notice that a student has not claimed their eCard, simply remind them to do so.