We have created this FAQ section to help answer many of the questions we are receiving.
Click on the question and the answer will appear.
How do I activate my Atlas Account?
To activate your Atlas account, go to the Atlas website ( www.atlas.heart.org ) and follow these steps:
1. Sign in using your Instructor Network username and password. This is on the Top left Corner.
2. Complete any requested information. This may include address, Country, Time Zone, etc
3. You will need to Re-Align your Instructors Account with ERTSS. Click on "Find A Training Center"
4. In the search bar area, type: Emergency Response Training & Support Services. You can also search by City / State.
5. Select our Training Center and then click on the Align button.
6. This will send your Alignment request to us. We will approve this ASAP.
7. Once your Re-alignment is complete, your Atlas Account should be fully functional including access to eCards
Are User Guides Available for Atlas?
Yes. Once you Sign In to your Atlas Account, click on the "Help & Support" tab which will then display a Dropdown box. Click on "General Site Help". This will direct you to the General Site Help page where there are detailed User Guides for using Atlas.
When will I receive my Instructor eCard?
You will need to have these items complete to receive your AHA Instructor eCard.
1. Complete the Online Instructor Essentials Course for the discipline you are seeking Instructor status for.
2. Complete the classroom version of the Instructor Essentials Course you are seeking Instructor status for.
3.Create your Instructor Account on Atlas.
4. Be successfully Monitored teaching a course in the discipline you are seeking Instructor status for.
5. After the TC has all the required documentation, you will be issued an Instructor eCard for that discipline.
Has the eCard System changed in Atlas?
No. The eCard inventory / issuing system has not changed.
How do I order eCards
Ecards are ordered through the eCard Store. You must create an account to access. Visit the eCard Store on this website for more information.
Where are my 2025 eCards located?
- Your eCard Inventory in your Instructor Account will display any 2020 eCards with a "2020" prefix before the eCard course name.
- 2025 eCards will only show the Course name.
How Can I Issue eCards To My Students.
There are currently 2 ways to issue eCards to your students:
1. The Online Roster:
Go to the Online Roster page on the ERTSS Website under the eCard or Instructor Resources Sections.
Follow the link to the Online Roster login page.
Login using your Login and Web Access Code ( password) Create an Online Roster account if needed.
Follow the prompts to Complete the Online Roster and pay for the needed ecards.
ERTSS will issue the eCards directly to your students for you.
2. Order eCards from the eCard Store and issue directly to your students.
What Happens If I Don't Complete the AHA 2025 Guidelines Online Instructor Update?
You cannot teach the new 2025 Guidelines Courses until you complete the AHA Online 2025 Guidelines Update Course(s). The Learning course(s) was sent to your email address on file on your Atlas account and acquire the 2025 Course materials and exams. You may continue teaching the 2020 guidelines course and issue 2020 eCards until March 1st 2026. Starting on this date, all classes must be taught with the new 2025 guideline materials / exams and issue only 2025 eCards. If you do not complete the AHA 2025 Guidelines Online Instructor Update by March 1st, 2026, you can no longer teach classes until you complete this task.